Important Before Sending a Device for Repair or Swap

Before you send your device to us, it’s important that you do the following:

Sending your device for repair:

  • Make a backup of your phone/tablet. Some repairs require all data to be deleted from the device. It’s a shame to lose all your photos and contacts, so remember to make a backup!
  • Delete all codes (screen lock, etc.) if you don’t want to share them with us.

    • If you have an iPhone/iPad/MacBook, you must disable “Find My/Find Devices” on the device, otherwise, we cannot repair your device.
    • If you have an Android, you must also make sure you have logged out of your Google account.

You can read more about how to ensure your device is not locked at the bottom of the page under “Apple iOS” and “Android”. This also applies even if your device can no longer be turned on.

  • If it’s a periodic fault on your device, do NOT reset your mobile. The technician needs the device’s log files to troubleshoot, and these disappear if you reset the device.
  • Remember to remove any SIM cards and memory cards from the device before sending it.


Sending your device for SWAP:

Apple iOS: If you own an iPhone or iPad, first back up your data to the cloud. Then go to settings, press “Reset,” and then choose “Erase All Content and Settings.” After entering your code, the device will automatically delete all data and restart as if it were brand new.

Android: If you are using an Android device, first back up your data to the cloud and make sure your data is encrypted. This can be done by going into the security menu and activating the “Protect encrypted data” setting. Then select “Reset phone,” and the device will delete all encrypted content and restart as if it were new.

The device is now ready to be shipped.
You are always welcome to call if you have questions about your damage.

Read here about how to remove different locks from your device.
Click the links in the text for more details.

Follow these steps before you send your device for repair or replacement. If the device won’t turn on or respond, try to complete as many steps as possible:

  1. Back up your iOS or iPadOS device. To protect your data, you should erase your data on your iOS or iPadOS device.
  2. Remove the device from your Apple ID device list.
  3. Remove the SIM card from your iOS or iPadOS device, if it uses one, and keep it in a safe place. If your iOS device does not use a SIM card, you should optionally contact your wireless service provider to request a new eSIM or have the service suspended.

Samsung Account: Removing your Samsung account is not the same as deleting your account. You can safely remove your account from your device without losing your data. See how here: Remove Google Account.

Google Account: To remove your Google account from your device, you should follow this guide: Remove Google Account.

Android Screen Lock: If you have an Android device, you should remove the screen lock. You can see how by clicking here.